Streer style store - Order not delivered

I've ordered * flats from Street Style Store on *th April ****. But it's been one month and the order has not been delivered. It has not even been shipped. I needed the flats urgently to wear. But due to the delay, I had to buy another shoe from a local store. I've been contacting the team from **th April to either deliver me the product asap or just refund the amount. Till now, they have not even shipped the order and they are saying that it's still being processed. Please help me out with this. It's a fraudulent website and I have no assistance whatsoever from their end. Kindly assist me in getting back the amount I paid.