Techcox - Order ID not delivered

I am writing to formally escalate a delay regarding my recent order. Despite the promised delivery date having passed, I have yet to receive my items.

Here are the order details for your reference:

Order ID: TP*****
Order Date: ** Apr ****
Expected Delivery Date: ** Apr ****
Tracking ID: **************

As of today, April **, the tracking information has not been updated to reflect a successful delivery, and the package is now overdue. This order is time-sensitive, and the lack of communication regarding the delay is disappointing.

Please investigate this shipment immediately and arrange for delivery on priority or initiate the full refund. I would appreciate an update by the end of the day regarding the current status and a firm delivery timeline.

I look forward to your prompt resolution of this matter.