Nike Football Shoes - Order delivered to wrong adress then i go with cancellation

I ordered Nike football shoes order no to my home adress but they called me from other area that my order has been arrived please recieve it i told them that this is not my adress to which adress i have ordered the shoes .Then the delivery boy said ok then will you go for cancellation i said can you deliver to my adress which i have already given at the time of order they said no then i said ok i will go with cancellation. Then i said what about my refund they said that thing will be confirmed by the company then I thought company will call me after cancellation of order but no they didn't call me anymore. After that i go to the app but the app didn't open always shows retry.please help Asap.This msg was sent by Club factory(Your CLUBFACTORYIN SURFAC package with AWB ************** has been marked for cancellation.Share the Code **** with our executive to confirm cancellation)([Club Factory] Your package of order (SO**************) has been delivered successfully. Please rate our service through link: https://forms.gle/RxutZNTc*W*Vdg*Q* . If undelivered, please report it to us through link: https://app.fromfactory.club/u/u/**CKu. Thanks for your support.)