Rto India - Online Learning Licence rejected even after Passing Test in fair manner

I am a resident of Thakurdwara, Moradabad district currently living in Rudrapur. I applied for a learner's license by an online service available at Sarathi.parivahan.gov.in. I completed the application process and also paid the fees of Rs.*** for the license. I passed the test on my own without any external help in a room with no disturbances. After passing the test, the RTO rejected the application with Remark: Violations found in the LL test, even though I did nothing wrong during the test.

I reapplied for the test, completed the whole process, and paid the fees again. Appeared for the test in a quiet room with no disturbances. Passed the test and again, they rejected the application with the same remark "Violations found in LL test".
If they don't want to accept online applications, then why bring such a flawed service to the platform?
I lost the money paid for the license two times as it was non-refundable.
I want action against this flawed service available on Sarthi.parivahan.gov.in for issuing an online learning license.