State Bank of Mauritius Paisabazaar - Not update on transaction since 1 month

I have made a Payment from my SBI Creditcard to my SBM Stepup Card from paiszabazaar
SBM Stepup Card No:**********
On **th November ****
Amount **** INR
Other Bank Name: SBM BANK INDIA LTD
UTR Number: SBIN************
Mode of Payment: NEFT
Please find the Above Details received from SBI Card

I spoke to SBI Head Department, they confirmed the transaction has been done from their end and shared UTR Number for you to track the transaction.

Paisabazaar not even responding on email now, on call they do not have any authority to check, they are just saying we are highlighting your issue. (its been ** days since I am listening to this)

I tried different emails to contact
care@paisabazaar.com,
stepupcare@paisabazaar.com,
csdmumbai@sbmbank.co.in,
customercare@sbmbank.co.in

no one is replying now for a week.

I need my money with * month's penalty with interest now.