Shiprocket Kerry Indev Express Surface - Not taking responsibility for package lost after pick up

Hi
I have been a customer with Shiprocket past few years and send out almost **+ packages on a monthly basis all over india.
After *st month of using wherein I printed the manifest (and no of your partners signed it) I have been sending out my packages and TRUST the scan they do and the beep sound one hears. On an average, I trust you with atleast INR **,*** worth of products plus your shipping cost- just on that beep as no one of your partners sees the use of spending so much time signing manifests and for us customers as well its saving of paper and environment. AND ONE TRUSTS TECHNOLOGY AND THE BEEP WE HEAR!
This case re KA******* has stunned me and the customer service is rigid and the solution being given is so impractical and illigocal…just because it’s the process.
KA******* was one of thr * packages that KERRY was to pick up on *rd of November. The partner came and picked them all up and again I trusted the beep that I heard as he scanned each of the packages. Little did I know that with Shiprocket, technology is not what one can trust and one needs signed copies. Coming back to the story… post the packages being picked up, in the evening I saw pickup escalation on KA*******. Raised a complaint but nothing happened. Today when I called back asking for a resolution; I was told I need a signed manifest of the package that was picked up. But for the others I didn’t as they got scanned. Now for a customer a beep is an indicator for the package being scanned. EITHER THERE NEEDS TO BE A RULE THAT NO PACKAGE WILL BE PICKED UP WITHOUT A SIGNED MANIFEST or USE TECHNOLOGY TO DO THE SAME! I am just so lost with this that when there is an issue we need a signed manifest as how do we know they have picked up a package; but when its ok then scanning should be ok as the partner has picked up.
As a solution, shouldn’t you be helping reaching out to the partner to ask what happened re the *th package? Shouldn’t you be helping a customer than putting the blame back to say it didn’t get picked up as we don’t have a signed copy!
This whole handling makes me as customer feel that DON’T TRUST US!!! WE CAN NOT USE TECHNOLOGY AND WE NEED PAPER PROOF FOR EVERYTHING. Infact that makes me wonder the foundation of the work that you do, if you cant trust your own technology, how can we trust you,

Request you to please look into this matter as it is a package that is lost by your partner and I think that it your responsibility. PLEAS REFUND THE AMOUNT OF THE PACKAGE AND THE COURIER COST if you can not still find it!