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Kim Yunji filed complaint against Clubfactory on Sep 1, 2018
I purchased pair of shoes from clubfactory and when I received my order I found out that I had been delivered the wrong product. I asked for a refund immediately and even returned the product the very next day, the customer service which was supposed to answer me in ** hours didn't even do so..I had no other choice but to email them which I luckily got after complaining on the Google play store, I gave a bad review. Two months of me trying to prove I had really returned the product ... finally they realize I had returned the product but the very next day they said I wouldn't be refunded as I delivered it to the wrong address. They didn't provide me with the right information and customer service now I am the victim of my own foolishness trusting the app. It made a fool out of me. Please help me get my. Refund. Please
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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