Mankind Pharma goodnight bislery kinley - Not received payment of undelivered item since long

Dear Zepto Customer Support,

I am writing to express my deep dissatisfaction with the service I have received regarding two orders that remain undelivered and the pending refund process. Despite multiple attempts to resolve this issue through emails, I am yet to receive a satisfactory response or my refund.

Here are the details of the orders:

Order ID: C***ADNKO*****, placed on October **
Order ID: ****BLKJE*****
It has been a considerable amount of time since these orders were placed, yet they remain undelivered. I have followed up repeatedly, and your team informed me that the refund process would be completed by October * at the latest. However, I have still not received any amount in my account, nor any further updates.

I am extremely disappointed with this poor level of service from Zepto. This prolonged delay and lack of communication have left me with no option but to consider filing a formal complaint if the matter is not resolved immediately.

I urge you to take prompt action to ensure the refund is processed without further delay. I hope to see an improvement in your service and communication, as this experience has severely affected my trust in your company.

Thank you for your immediate attention to this matter.