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Travalook - Not able to cancel the ticket and get a refund

Sanya Madan filed complaint against Travalook on Apr 19, 2021

I booked a ticket with free cancellation add on. When I wanted to cancel the ticket first of all I am unable to do that from their portal and if u contact them to cancel it they say you will get merely *** and later on ****. They are fooling and mentally harassing. Not at all telling the truth and why they are taking the fees for cancellation when I booked the ticket with free cancellation addon.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Travalook

42

Total Complaints

19

Total Resolved

45.24%

Consumer Satisfaction

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- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

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