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Dhairya Singh filed complaint against kpopindiamerch on May 15, 2026
I placed an order with kpopindiamerch (kpopindiamerch.com / @kpopindiamerch on Instagram) for the Korean music album "Aurora" by Choi Sungyun on **rd December ****. I paid the full amount of ₹**** upfront via UPI to the seller's payment ID ira.mishra**-*@okicici (recipient name: Ira Mishra). UPI Reference Number: ************.
The album was officially released in December **** and has been publicly available since then. Other Indian buyers have received their copies. Mine has not been delivered, despite almost * months passing since full payment was made.
Throughout this period, I have had to repeatedly initiate contact for updates. The seller has not proactively informed me about delays even once. The reasons given for the delay have been inconsistent and shifting:
Initially: "Will arrive by *st Feb"
Then: "Delayed due to war and logistics"
Then: "In Korean warehouse, didn't come through in this shipment"
Then: "I'll give you an update tomorrow" (no update followed)
On **th April ****, after multiple unanswered follow-ups, I formally requested a refund of ₹****. The seller asked for "* more days" to provide a final update. After more than * days passed with no resolution, I sent a follow-up message on *th May ****, giving a clear *-day deadline (**th May ****) to either:
Process a full refund of ₹****, or
Provide tracked dispatch confirmation that the album was on its way
The seller has now stopped opening my messages entirely. The deadline has passed with no response and no refund.
I have complete documentation of:
The original UPI payment receipt
The full Instagram DM conversation thread from December **** to May ****
The refund demand with deadline
Screenshots showing the seller is actively running their business and dispatching orders to other customers during this same period
Resolution Requested:
Full refund of ₹**** to the original payment account
Seller Details:
Business name: kpopindiamerch
Website: kpopindiamerch.com
Instagram: @kpopindiamerch (verified, **K followers)
Email: indiakpopmerch@gmail.com
Payment received by: Ira Mishra (UPI ID: ira.mishra**-*@okicici)
Operating location (per seller's own statements): Mumbai, Maharashtra
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