Thetruebell com - NON RECEIPT OF ITEMS PURCHASED

I have not received items which I have paid online (SBI) through Ethnic Edge (Razor pay) more than * months ago. These are- Kitchen storage Basket(*) and Cutting board(*) vide order no MF**** dated **.**.****.
I have written several times to their support@thetruebell.com without any reply. Evidence:-
Thetruebell support@thetruebell.com via shopify.com
Jan *, ****, *:** PM
to me

Thetruebell
ORDER #MF****
Thank you for your purchase!
Hi JACK, we're getting your order ready to be shipped. We will notify you when it has been sent.


View your order
or Visit our store
Order summary
Black Kitchen Storage Basket × *
Rs. ***.**

wooden cutting board set of * × *
Rs. ***.**

Rooster Decor in My Kitchen × *
Rs. ***.**

Subtotal

Rs. ***.**
Shipping

Rs. *.**
Taxes

Rs. *.**
Total

Rs. ***.**
Customer information
Shipping address
JACK DARKIM
MV-***{*), MISSION VENG, S.R. VALA ROAD.
****** AIZAWL MZ
India

Billing address
JACK DARKIM
MV-***{*), MISSION VENG, S.R. VALA ROAD.
****** AIZAWL MZ
India

Shipping method
Standard

Payment method
Razorpay cards_upi_netbanking_wallets_ — Rs. ***.**

If you have any questions, reply to this email or contact us at support@thetruebell.com

Please help at least for a refund.