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Spicejet airlines - Non issuance of refund for modification of flight which was charged but not modified

Pranjal Garg filed complaint against Spicejet airlines on Mar 1, 2023

I tried to modify my booking of a spicejet flight on **.**.**** with Pnr XGT*RA.

After * unsuccessful attempts of **** by my side to Spicejet in which all the times payment was deducted from my account, i had to finally pay **** from account ending **** via UPI (reference number - ************) to Spicejet on call and only then my itinerary got changed.
I would like to mention that the amount for three of the payments was deducted but no change shown by spicejet.
One from account number ending from **** (reference number- ************)
and another from ending **** (reference number-************)
Screenshot is attached.
* transactions from UPI of same account to UPI- SPICEJET LIMITED- mbk*****spicejet.mbk@icici- ICIC*DC****
Date of transaction- **/**/****
Bank name- HDFC BANK
Transaction reference number/ Order Id: ************
Amount debited- *,***
Kindly issue the refund as soon as possible.
This is very frustrating and not customer friendly. Kindly look into the matter and resolve the issue.
Issue the refund.
For the * failed modifications amount was deducted and i have received refund for * of these and a refund of one is pending and its been more than ** days. Kindly issue my refund as soon as possible. It is now getting more frustrating and out of hand. Refund has to been issued for the upi transaction. Details are
• Mobile number- **********
* transactions from UPI of same account to UPI- SPICEJET LIMITED- mbk*****spicejet.mbk@icici- ICIC*DC****
• Date of transaction- **/**/****

• Bank name- HDFC BANK

• Transaction reference number/ Order Id: ************

• Amount debited- *,***


• This has not yet been credited to my account. Kindly refund as soon as possible.

• It is now getting out of hand and frustrating

Issue the refund immediately.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Spicejet airlines

1

Total Complaints

1

Total Resolved

100.00%

Consumer Satisfaction

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