Meesho - No support on seller complaint

I am a registered seller on Meesho, post opening of account, somebody from meesho team uploaded one catalog which was not owned by me, neither I have given any consent for uploading the same.
Post upload of the catalog I have received few orders, which got auto cancelled and two order I had to cancel because I do not have any visibility on the items and catalog.

Due to this cancellation *** amount was deducted as a penalty charge and I was asked to pay the amount.

I have raised multiple ticket for the same, I have got Zero response on the same.

COMPLETE HARRASHMENT TO THE SELLER , NO SELLER SUPPORT AT ALL.


** Jul ****
**:**
******** I have an issue with a penalty for an order(s) Support Agent will look into the issue in * hours
Issue Raised
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** Jul ****
**:**
******** I have an issue with a penalty for an order(s) From Supplier: poddarenterpriseofficial@gmail.com Please call me or else ***** times I would re open ticket. Disaster support team, Do not worry for this I would be sharing my feedback on social media for this instance
Issue Raised
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** Jul ****
**:**
******** Other Issue We would like to inform you that as per our validation given order ids *********_*, *********_*, *********_*, *********_* have been charged due to auto cancellation and supplier cancellation according to the meesho policy.  Hence, owing to the above condition *.*% of the product value ( from order date to cancel date & maximum up to ***/-) + GST has been deducted as a penalty. As per your request, we revalidate all things but we found that this Pincode was not on hold hence penalty is genuine.  " We have recently updated our order cancellation charges."
Closed
Can be reopened till ** Jul '**
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Feedback
** Jul ****
**:**
******** Other Issue We regret to inform you that we tried connecting on registered number **********, Unfortunately, we are not able to establish the contact. This is to inform you that the order id(*********_*, *********_*, *********_*, *********_*) have been charged due to auto cancellation according to the Meesho policy.  Hence, owing to the above condition *.*% of the product value ( from order date to cancel date & maximum up to ***/-) + GST has been deducted as a penalty. To avoid such scenarios, kindly dispatch the order within the given SLA. We seek your kind cooperation in this regard. Please note that post * day of breaching EDD, your order will be auto-canceled. please note that as per our validation your order was not on hold. " Note: We have recently updated our order cancellation charges."  
Closed
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** Jul ****
**:**
******** Other Issue We tried to call on your registered number **********  but you did not received the call. We are closing your ticket number ******** and resolution will be provided in your ticket number ******** as both the tickets are raised for the same concern. Kindly follow the mentioned tickets .We would like to inform you that our team has already been working on your query. Note: We have recently updated our order cancellation charges.
Closed
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