Hotel Siddharth Rajgir - No refund and adjustment for paid hotel advanceHotel Siddharth

I had booked Hotel Siddharth for an academic visit to Rajgir on **th June **** on *th May ****. Generally, customers use the phone number provided on the website for inquiring or booking. I did the same. Paid an advance of ****/-INR. For some reasons I couldn't stay at the Hotel and called them for a refund on the same day. Staff at the hotel had transferred the phone to several persons and I was informed that a refund is not possible and they would adjust it some time later if I or anyone I refer to stay there. Today again to reconfirm this I called the hotel and used the same number from day * of the Hotel Siddharth communication. Today they gave me a new number telling it is the owner's number not mentioned on the website. He was so rude with his communication, he straightaway denied any of my communication stating that previously I have spoken to the persons has left the hotel. Neither refund nor adjustments can be done. I would like to get a solution to this issue.