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Lalit Mahendru filed complaint against GoAir Airline on May 31, 2020
Dear Sir/ Madam, MOST URGENT,
Kindly note, I have booked my flight with GoAir through Yatra.com after the Govt of India/ Civil Aviation Ministry announcement of opening the domestic airlines from **th May ****. Flight No. is G*-*** of *st June **** (i.e. for tomorrow). I have been trying to do web check-in for the last ** hours but it always shows an error no such flight available though I have paid fully for this upcoming flight. I have written many to many times in this ** hours to Airlines & Yatra, even keep on calling on their customer support numbers but no one cares to respond to the customer. To my agony, I do not understand what to be done as the new guidelines issued by the Civil Aviation Dept, it's compulsory to do web check-in in order to get access to the airport terminal. No update has been given so far by Yatra or Airlines whether the flight is operating or canceled.. I am totally at loss. Kindly help to resolve this issue with Yatra & GoAir. It's the most urgent. I do not understand in this situation what I do when no communication is coming across from Yatra.com & GoAir.com. I have even escalated this issue to senior authorities of both but to no avail. Should I reach to Airport tomorrow without web check-in? Will I get allowed to do manual check-in? Totally in a bewildering situation, please help urgently, please. They both should intimate me urgently whatever it is about the flight status whether confirmed or canceled. If canceled, give me the next reschedule of flight immediately or generate a full refund for me..Who's will pay to me the suffering & mental agony, I have been going through. You are humbly requested to please look into this issue & help to get it resolved with both responsible service providers.
Thanks & Regards
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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