Urban Clap Delhi - Negligent handling of Split Inverter AC1 5 by Engineer of URBAN CLAP NEW DELHI

Dear Sir,



I have a Samsung Inverter AC *.* ton installed in my house No. SRB ***D, Shipra Rivera, Gyan Khand-*, Indirapuram, Distt. Ghaziabad (UP)-******.

This Split AC was giving some cooling issue and then I booked a repair request with Urban Clap, New Delhi in the first week of Aug ****. Accordingly, Urban Clap sent their Engineer – Mr Mohd Farooq to carry out the job. He visited my house on ** Aug **** (Proof attached-*) and did the repair.

Whereas, the Split AC started giving the same inadequate cooling as well as flow of water from AC from front compartment of the product. Mr Mohd Farooq when complained by me with Urban Clap visited again on ** Aug **** and did some repair exercise and left saying the Split AC will work now

Again, the same problem persisted again in the Split AC and after getting disheartened, I complained to Urban Clap about this. The same Engineer Mr Mohd Farooq revisited for the third time on ** Aug **** (proof attached-*) and inspected the Split AC and found some leakage in outlet product of the AC and got it welded and completed the so-called repair. The Split AC started giving some cooling but it was giving less cooling gradually day by day. I paid Rs.****/- (Rupees three thousand eight hundred forty-seven) to Urban Clap as repair charges (Proof attached-*).

Since the summer season was about to slip, I switched off the points of the Split AC and covered it with AC cover.

As the summer season was going to set in, I asked Samsung to send their Engineer for servicing of the AC. He visited on ** Mar **** and after inspection of the Split AC, found he following defects (Proof attached-*): -

*.Condenser Coil PCB outdoor damaged

*. Cooling coil indoor wall damaged.

As per Engineer from Samsung, these defects have occurred due to mishandling the previous engineer who carried out the repair job. The images of these defects are attached as Proof –* and Proof *..

Considering the above lines, the damage to the Split AC is done by the Engineer from Urban Clap, who appears to be professionally incompetent to handle the repair of costly electronic gadgets and Urban Clap id fully responsible for putting damage to my Split AC.

I have already notified the details of the above case to Urban Clap (Proof attached-*) on ** April **** but I have not received any update from them.

I request you to kindly help me getting refund of cost of above items which is approximately Rs.**,***/- and the repair cost of Rs.****/- taken from me by the Urban Clap.

I would be grateful to you.