Story tv Asia - need refund amount automatically debited before the last date

Subject: Incorrect Early Charge During Free Trial – Request for Refund

Dear Support Team,

I am writing to formally complain about an incorrect charge made during my free trial period and to request a full refund.

I started a *-day free trial on your StoryTV app on * February at *:** PM. As per the free-trial policy, my account should have been charged only after the completion of * full days, which would be * February at *:** PM.

However, I was charged early on * February at *:** PM, which is before the free trial period ended. This is not correct and goes against the free-trial terms.

Because the amount was deducted prematurely, I believe this charge is unauthorized and unfair, and I am requesting a full refund of the amount deducted.

This unexpected deduction has caused me financial difficulty, and I am in genuine need of this refund. I kindly request you to review this issue urgently and process my refund as soon as possible.

Please let me know if you require any additional details such as transaction ID or screenshots.

I look forward to your prompt response and resolution.

Thank you for your understanding.

Kind regards,
Arpit Dixit