Jeep - My car got break down for five times and with life threatening situations and manufacturer is not re
Manish Kumar filed complaint against Jeep on Oct 29, 2021
I own a Jeep Compass Trailhawk (KA**MN****) from **th Nov, **** and the car is being serviced regularly with whatever consumables required are always borne by me. Car is in standard warranty of * years. It has only run about ***** Kms and no accident has ever happened to this car except some minor scratches. Yet, this car never gives a feeling of having a SUV but always a headache. It has broken down multiple times and all the time it was life threatening (Service details are attached herewith). Incidences are as below:
*) broken down in December, **** with car not able to start and steering wheel and brake was locked while parking in my apartment when a kid was going on a bicycle and accident was averted due to his smartness :: Complained to RSA and they get it started by jump start (You can refer to my RSA claim).
*) Again a bad and loud noise was coming inside the car in Dec, **** from engine cabin:: Complained to service center and they changed alternator and other supporting items in warranty proceedings(Bills attached)
*) Taken the car on first long trip from Bangalore to Goa (around *** KMs one-way journey) in Feb, **** and while returning car coolant was completely dried and car stuck over the hills with nobody around:: RSA wasn't able to come before * hours due to remote location and nobody was there to help. Brought the car downhill somehow:: Complained to the service center. They topped up the coolant and checked and fixed the issue.
*) * week before going for a trip on **th Oct,****, I have given my car to Service Center with all the issues I am facing and also asked to service the car neatly with whatever expenses do come and Service Guys replaced the battery and supporting items under warranty (Bills attached) with other service bills to my head. (One more warranty claimed by service people with car condition remaining the same)
*)Car again broken down on **th Oct, **** while on a long trip from bangalore to Rameshwaram (*** Kms one-way) , Although I had driven only ** Kms and Car was broken down. I was driving with my family and my * year old kid was sleeping in the back seat. This car suddenly broke down, the steering wheel and brake weren't working. Luckily the road was straight and I was driving on the side of the road and managed to stop the car. If it would have been a hill or bending road, I would have gone to a major accident :: Again I called the RSA and they lifted up my car with my whole trip ruined. Lot of money wasted plus mental harassment to everyone.
You can see from the video that battery wasn't low as per instrument monitor. Still battery suddenly dropped to deep dead.
*) This car engine is heated up even after * kms of running and Engine Fan keep running after switching off the car. Engine is always noisy and I have complained many times for this to service centers and got no solution.
Now, they are saying that alternator pully was burnt and they have changed it. For what reason, it was burnt and what was the core reason they are not looking into and asking me to take back the car with email as below
“From: crmservice WF <crmservice@khtprime.com>
Date: Thu, ** Oct **** at *:** PM
Subject: Re: Need Refund: FCA sold a junk car which break down after every two months risking life of passengers and passerby - reg.
To: <all*manish@gmail.com>
Cc: Sumesh P K <sumesh.pk@stellantis.com>, Service Indiajeep <service.indiajeep@stellantis.com>, Vijaya Joglekar <vijaya.joglekar@stellantis.com>, Sharnappa Kambar -WF <servicemanager@khtprime.com>, AGM -Service <agmservice@khtprime.com>, Sanjai Poll <sanjai@khtagencies.com>
Dear Mr. Manish,
Greetings from KHT Prime!
This is in reference to your vehicle bearing registration number KA**MN**** and further to our discussion over the phone dated **/**/**** along with Mr. Sumesh P K , FCA Area Manager & Mr. Kumar, Asst. General Manager Service, KHT Prime.
We wish to inform you that; your car has been inspected thoroughly by our technical experts and we have taken a long trail of your car and performance of your vehicle is meeting all the parameters.
As already shared with you, we have found no abnormality in the vehicle Performance". We would also like to keep you informed we as a customer centeric organization would be absorbing the cost of the next two Periodic Services ( **K & ** K ) as a goodwill gesture.
Your Vehicle is in perfectly roadworthy condition and ready for delivery; you can drive the car with complete peace of mind.
We request you to kindly visit our workshop for a joint test drive and take the car delivery.
Thank you and assure you of our best services always.
Best Regards,
R. Sudhir Kumar
Customer Relationship Manager
**********
”
I can’t drive this car. This car stopped at speed of ***kmph with steering and brake locked and even low battery indicator wasn’t there. This is a real life threat of repeated similar problems. I still get that frightening scene in my dreams.
Please help.
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