Astropay - Money Withdrawn but not received in bank account

I had withdrawn ***** INR from Astropay on *th July. My transaction shows completed on the Astropay app but i haven't received money from them. I have raised the issue multiple times with Astropay but there response is too slow and after telling them that i can share the bank account statement with them which clearly shows that the money was not deposited, they just gave me a receipt showing that the transaction was completed. I spoke to bank and they told me they have not received any intimation of credit for this particular transaction. Please suggest you to help me as this money is important for me.