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Airtel Payments Bank - Money not refunded

Mohd Adil Khan filed complaint against Airtel Payments Bank on Nov 21, 2019

Hi Team,

Kindly check, I have made * transaction on dated *rd November on Amazon.in using online debit card of Airtel payments bank.
But later same day cancelled it on amazon and on *th of November got message from Amazon.in that amount has been successfully refunded into my account and shall be credited in * business days in mode of payment
Its been more than * weeks I haven't received the refund amount from Airtel.
Sent several emails to Airtel Payments bank @ wecare@airtelbank.com but on every email they revert as amount has been successfully to Amazon.in and close the case.
Below are the Transaction details.
* - Transaction ID – ********************
Refund reference (UTR) - ***********************
INR - ****

* - Transaction ID – ********************
Refund reference (UTR) - ***********************
INR – ****

Mohd Adil Khan
**********
Registered email with Airtel payments bank - letsdoshopping***@gmail.com
Attaching screenshot for reference from amazon app regarding refund from their end.
Contacted amazon several time and every time they informed me refund has been processed from their end.
Kindly check and revert back can call on **********

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Airtel Payments Bank

33

Total Complaints

15

Total Resolved

45.45%

Consumer Satisfaction

Frustrated?

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- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

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