Myntra On Line Shopping - Money not refunded - Past 4 weeks

Dear Kartik,

I understand that you are upset as you have not yet received the refund. I will surely assist you with this.

I would like to inform you that refund is successfully processed from our end. As you have still not received the same, I request you to check with your bank and file a charge back complaint on this.

I appreciate your understanding and cooperation in this regard. Thank you for choosing Myntra as your shopping destination. We truly value your association with us.

Regards,
Veeresh | Myntra
“Everything You Need To Look Good”
Customer By CSS E-mail (kartik gupta) (**/**/**** **.** PM)
Team,

Please find attached account statement of my account from where i ordered . Please expedite process from your side and let me know if anything required from my side.
This is big issue now and i still not sure why money is not refunded back yet.

Response By E-mail (Ganesh S K) (**/**/**** **.** PM)
Dear Kartik,

I understand that it must be really upsetting for you as you have not received the refund yet. I regret for the inconvenience. Let me look into this and help you to get your refund.

I kindly request you to contact the bank customer care team ( not with the bank ) and check with transaction reference numbers. The contact details of the bank customer care team will be printed on the flip side of the debit/credit card issued. If your bank support team is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed' with them. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

Your kind understanding and patience are highly appreciated in this regard. We truly value your association with us and always looking to serve you better.


Regards,
Ganesh | Myntra
"Everything You Need To Look Good"
Customer By CSS E-mail (kartik gupta) (**/**/**** **.** AM)
Hi Team,

We had a word with bank and they are certain that no transaction came to them with that reference number in recent past. We can show our bank statement & passbook copy for your reference but i highly doubt they will state on bank stamp head.

Regards
Kartik Gupta
+* *** *** ****

Response By E-mail (Ranjitha G) (**/**/**** **.** PM)
Dear Kartik,

I apologize for the delay in responding your e-mail due high volumes.

I understand you are worried about your refund. Do not worry, I will certainly check and will help you accordingly.

I request you to contact bank and raise charge back complaint so that they will check for the details, in case if they still denied than get the confirmation mail from bank head stating that there is no transaction from the below reference numbers.

Awaiting your response.

We truly value your association with us and always looking to serve you better.

Regards,
Ranjitha | Myntra
"Everything you need to look good"
Customer By CSS E-mail (kartik gupta) (**/**/**** **.** PM)
Myntra Team,

We cross checked with Bank as well and it's not yet came . And how come for all transactions reference numbers are same ? Also this reference ID got generated when we did payment while ordering . Could you please explain and let me know. This is matter of *****/- bucks Please treat it on priority basis.

Regards
Kartik Gupta

Response By E-mail (Rishabh Kapse) (**/**/**** **.** PM)
Dear Bhawna

Thank you for contacting Myntra

We would like to inform you that your refund has been successfully processed into the source account. I request you to get in touch with your bank support team with the following reference number/s and request them to validate the refund transaction/s. The contact details of the Bank support team will be printed on the flip side of the debit/credit card issued.

product name : SASSAFRAS Women Black & Beige Printed Kurta with Trousers amount: ****.** bank reference number:************

product name : plusS Women Navy Blue Solid Top amount: ***.** bank reference number:************

product name : Blackberrys Men Black Sharp Regular Fit Striped Formal Trousers amount: ****.** bank reference number:************

product name : INVICTUS Blue Checked Slim Fit Formal Shirt amount: ****.** bank reference number:************

product name : Raymond Men Blue Slim Fit Checked Formal Shirt amount: ****.** bank reference number: ************

product name : INVICTUS Blue Slim Fit Solid Formal Shirt amount: ***.** bank reference number: ************

product name : Roadster Women Navy Top with Embroidered Detail amount: ***.** bank reference number: ************

product name : Varanga Women Black & Gold-Toned Printed Kurta with Palazzos amount: ****.** bank reference number: ************

product name : Black coffee Men Charcoal Grey Formal Trousers amount: ***.** bank reference number: ************




Some nationalized banks may take more time than normal to credit the amount. If your bank support team is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed' with them. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.
You can also click on the link provided below to file a dispute on the Bank's portal.
(https://www.syndicatebank.in/english/grievance.aspx)

Thank you for your patience & co-operation.





Regards,
Rishabh| Myntra
“Everything You Need To Look Good”

Response By E-mail (Rishabh Kapse) (**/**/**** **.** PM)
Dear Bhawna

Thank you for contacting Myntra

We would like to inform you that your refund has been successfully processed into the source account. I request you to get in touch with your bank support team with the following reference number/s and request them to validate the refund transaction/s. The contact details of the Bank support team will be printed on the flip side of the debit/credit card issued.

product name : SASSAFRAS Women Black & Beige Printed Kurta with Trousers amount: ****.** bank reference number:************

product name : plusS Women Navy Blue Solid Top amount: ***.** bank reference number:************

product name : Blackberrys Men Black Sharp Regular Fit Striped Formal Trousers amount: ****.** bank reference number:************

product name : INVICTUS Blue Checked Slim Fit Formal Shirt amount: ****.** bank reference number:************

product name : Raymond Men Blue Slim Fit Checked Formal Shirt amount: ****.** bank reference number: ************

product name : INVICTUS Blue Slim Fit Solid Formal Shirt amount: ***.** bank reference number: ************

product name : Roadster Women Navy Top with Embroidered Detail amount: ***.** bank reference number: ************

product name : Varanga Women Black & Gold-Toned Printed Kurta with Palazzos amount: ****.** bank reference number: ************

product name : Black coffee Men Charcoal Grey Formal Trousers amount: ***.** bank reference number: ************



Some nationalized banks may take more time than normal to credit the amount. If your bank support team is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed' with them. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.
You can also click on the link provided below to file a dispute on the Bank's portal.
(https://www.syndicatebank.in/english/grievance.aspx)

Thank you for your patience & co-operation.





Regards,
Rishabh| Myntra
“Everything You Need To Look Good”

Response By E-mail (Arunkumar Yadav) (**/**/**** **.** PM)
Dear Bhawna

Thank you for contacting Myntra

We would like to inform you that your refund has been successfully processed into the source account. I request you to get in touch with your bank support team with the following reference number/s and request them to validate the refund transaction/s. The contact details of the Bank support team will be printed on the flip side of the debit/credit card issued.

product name : SASSAFRAS Women Black & Beige Printed Kurta with Trousers amount: ****.** bank reference number:************

product name : plusS Women Navy Blue Solid Top amount: ***.** bank reference number:************

product name : Blackberrys Men Black Sharp Regular Fit Striped Formal Trousers amount: ****.** bank reference number:************

product name : INVICTUS Blue Checked Slim Fit Formal Shirt amount: ****.** bank reference number:************

product name : Raymond Men Blue Slim Fit Checked Formal Shirt amount: ****.** bank reference number: ************

product name : INVICTUS Blue Slim Fit Solid Formal Shirt amount: ***.** bank reference number: ************

product name : Roadster Women Navy Top with Embroidered Detail amount: ***.** bank reference number: ************

product name : Varanga Women Black & Gold-Toned Printed Kurta with Palazzos amount: ****.** bank reference number: ************

product name : Black coffee Men Charcoal Grey Formal Trousers amount: ***.** bank reference number: ************


Some nationalized banks may take more time than normal to credit the amount. If your bank support team is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed' with them. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.
You can also click on the link provided below to file a dispute on the Bank's portal.
(https://www.syndicatebank.in/english/grievance.aspx)

Thank you for your patience & co-operation.






Regards,
ARun| Myntra
“Everything You Need To Look Good”

Response By E-mail (Princhu PP) (**/**/**** **.** PM)
Dear Kartik,

I understand that you want us to share the transaction details for the refund done. Let me look into this and assist you with the same.

Please find the details below:

I have also attached the screesnhot of transaction done. Please have a check on the same.

product name : SASSAFRAS Women Black & Beige Printed Kurta with Trousers amount: ****.** bank reference number:************

product name : plusS Women Navy Blue Solid Top amount: ***.** bank reference number:************

product name : Blackberrys Men Black Sharp Regular Fit Striped Formal Trousers amount: ****.** bank reference number:************

product name : INVICTUS Blue Checked Slim Fit Formal Shirt amount: ****.** bank reference number:************

product name : Raymond Men Blue Slim Fit Checked Formal Shirt amount: ****.** bank reference number: ************

product name : INVICTUS Blue Slim Fit Solid Formal Shirt amount: ***.** bank reference number: ************

product name : Roadster Women Navy Top with Embroidered Detail amount: ***.** bank reference number: ************

product name : Varanga Women Black & Gold-Toned Printed Kurta with Palazzos amount: ****.** bank reference number: ************

product name : Black coffee Men Charcoal Grey Formal Trousers amount: ***.** bank reference number: ************

This is the final confirmation for the refund that has been successfully processed from our end.

For any disputes I would request you to kindly contact your bank customer support team.

The contact details of the Bank support team will be printed on the flip side of the debit/credit card issued.

You may share the above reference number for them to track the refund for you. If you are unable to track the refund processed from our end.

If your bank support team (bank customer care number) is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed' with them. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

We appreciate your co-operation and understanding in this regard.

Thank you for choosing Myntra as your shopping destination. We truly value your association with us.

Regards,
Princhu | Myntra
“Everything You Need To Look Good”
Customer By CSS E-mail (kartik gupta) (**/**/**** **.** PM)
Myntra Team,

I am tracking my bank account on daily basis but from last order **.** bucks still pending . I checked with bank they told there are no incoming or pending transactions from their side from Myntra. Could you please tell me status of each of attached image transaction ID's so that i can trace with bank.

Regards
Kartik Gupta

Response By E-mail (Vinay Poddar) (**/**/**** **.** PM)
Dear Customer,
Greetings from Myntra!!!
I understand that you are looking for the refund of your product. Let me take this opportunity to help you in this regard.
As per the records, we have successfully processed the refund in the bank account used at the time of making the payment for this order. I kindly request you to please get in touch with your bank.
If you have any further queries, please feel free to reach out to us. Your patience and understanding in this regard is highly appreciated.

Regards,
Team Myntra
Everything You Need to Look Good
Customer By CSS Web (kartik gupta) (**/**/**** **.** AM)
I haven't received refund of **k approx from my last order and it's been a month now to my bank account .