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Phonepe - Money deducted but payment not credited to merchant and not get back the card

Gobin Mili filed complaint against Phonepe on Mar 20, 2020

FYKI that My self Gobin Mili ,on dated *rd of March **** I had bill payment of a restaurant through Phonepe application and same has been not credited to merchant account and result of paying another amount of it Total RS-*****/- but Phonepe team still failed to find the resolution. So now I would be request to involve in this case and take nessesary action against this type of app. All payment related documents I have attached.
Phonepe reg mobile No is - **********

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Phonepe

120

Total Complaints

50

Total Resolved

41.67%

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