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ZopNow - Money debited but order cancelled by company and no update on refund

Prema Kumar Gaddayi filed complaint against ZopNow on Sep 28, 2020

While placing the order, portal excepts only UPI (no COD & CREDIT CARD) and paid through Amazon UPI but got an update as order placed by payment pending. After raising requests under zopnow portal by evening it shows as order cancelled but no update on money which was debited. Sent plenty of emails and opened * tickets in portal but no response. Hence, contacting via voxya site for resolution.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

ZopNow

35

Total Complaints

18

Total Resolved

51.43%

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