Flipkart Jeeves - Mobile Insurance Claim is pending for repair even after paying advance processing fee from more than

Subject: Unresolved Mobile Insurance Claim – Over a Month of Delays, No Pickup, and Unprofessional Support

Order/Claim Reference: CLAFLK***************
Claim Date: March *, ****
Platform: Flipkart (Jeeves Mobile Protection)

Complaint Details:

I am filing this complaint due to the highly unprofessional and negligent handling of my mobile protection claim by Jeeves, a service partner of Flipkart. Despite raising a claim on March *, ****, and completing all required steps — including:

Submitting all requested documents

Paying the service fee

Sharing pickup details for the device

There has been no pickup of my device even after more than a month.

I have contacted customer support numerous times, only to be told the same scripted response:

“Please wait * more days. We are escalating the issue.”

This cycle of false reassurances has continued for over a month without any action. On top of this, the support agents were sarcastic and rude, with one even telling me to “thank him for the inconvenience.”

Escalation to Flipkart:

After exhausting options with Jeeves, I raised the issue with Flipkart’s escalation team. Shockingly, even they did not receive any response from Jeeves for over a week, indicating a total breakdown in accountability between Flipkart and its service partner.

Recently, Flipkart offered only **% of the repair cost as a so-called resolution — without any actual repair, and after weeks of delays and emotional stress. This is completely unacceptable.

Key Issues:

No pickup of the device despite claim approval

Repeated delays and excuses from customer support

Disrespectful and unprofessional communication

Failure of Flipkart to enforce accountability

Emotional and financial stress caused by the delay

Relief Sought:

Immediate pickup and processing of my mobile repair claim

Full compensation for the total repair cost — not just **%

Formal apology and disciplinary action against the responsible parties at Jeeves

Clear clarification from Flipkart on how they intend to prevent such service lapses in the future

Supporting Evidence:

Claim Reference Number

Email and chat records (available upon request)

Flipkart escalation communication screenshots

LinkedIn public post (posted due to lack of response)

This experience has not only caused financial inconvenience but has also shaken my trust in Flipkart as a platform. I urge the Consumer Forum to take action and ensure consumers are protected from such unreliable and disrespectful service providers.