Mobikwik - Mobikwik zip emi loan foreclosure fraud

Rupal Devendra Jain filed complaint against Mobikwik on May 15, 2024

I have taken mobikwik zip emi loan of * lakh Rs. Now the current outstanding was *.** lakh and I wanted to foreclose it. On there app they have only * options of payment UPI and Debit card. UPI has limit of * lakh so this option is useless. The other option debit card is not working, when I put my card details and select Continue it returns to the home screen. Tried everything, app restart, update, reinstall, etc. Now when I called there customer care * times in * days they are saying that they are sending me foreclosure link on email but I am not getting any such email in my inbox or spam or anywhere. They are just lying to me everytime. I told them to send me the link in text message or whtsapp they denied. I am getting all types of mail from them except the foreclosure link. It's frustrating now. I somehow feel they dont want me to foreclose this loan.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Mobikwik

231

Total Complaints

108

Total Resolved

46.75%

Consumer Satisfaction

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