Testbook learning app - Misselling incorrect information by the Testbook Counselor

The counselor provided incorrect information, including class timing and course details. I purchased the course on **-**-****, and it has been less than a week since I enrolled. However, the counselor's misrepresentation has caused me significant inconvenience.

As a working professional, I require a specific schedule to attend classes. The counselor assured me that classes would start at * pm, but in reality, they begin at * pm. This discrepancy has made it impossible for me to attend classes.
Furthermore, I am concerned about the quality of education and the lack of accountability. If I face difficulties in understanding the course material or require additional support.