Reliance Digital and Motorola - Misleading Information Trapped by Reliance Digital

I purchased a Moto Edge ** on September **th from Reliance Digital, VR Mall, Chennai, and was provided a physical damage plan to cover any physical issues that were communicated during the sales process and were billed through finance. After * days (September **th), it told the manager and sales executive about the battery, which is **** mAh but not even supporting until dusk, when it switches off. After that, whenever I called the manager, he was not returning my calls or responding to my messages, and the salesperson would say things like "I completely forgot" and "He has not (the manager) spoken with you."

Finally, on October *th, about *:** p.m., I was involved in an accident in which we (myself and my spouse) landed on the "hum-speedway."

Both are injured with deep scratches on the left hand and leg knees, and my shoulder joint bone got dislocated. After collecting our belongings, I noticed that my mobile backside camera lens glass was broken. Hence, I called the salesperson and explained scenarios to support and get the backside damaged glass replaced. Only then did I realize that the team had trapped me to achieve their day targets and not bothered the customer issues.

*. The battery is not Supporting a day at ****mAh
*. The physical damage scheme was not covered when we have met with an accident, where initial stage conveyed will cover (While interacting with store team, they were talking about * types of planes available, which was not at all conveyed to me)

The worst part is that I shared an email with all of the aforementioned information escalated to top-level management and the CEO and have been waiting for their assistance, which was requested by the CEO Desk until the **th of October and requested to wait one more day, which meant the **th of October, but no solution was provided, and the store team was called and asked to go to the service and share the quotes, and I informed them that we are both undergoing treatment and thus are unable to visit the service center. We have not received any updates since then, and this has been communicated to the CEO desk as well.

Since there have been no developments, I am filing a consumer complaint and demanding your assistance in returning their gadget and reimpressing my money with a reimbursement of Rs. **,*** for the mental anguish endured.