Hdfc Bank Pritech Park Bengaluru - Misguidance of HDFC Bank Relationship Manager

Im Manasa Bakkannagari the account holder of HDFC Bank and i’m using this from **** , recently i faced an issue , due to misguide of my Relationship Manager Srinivas GT as a result now i was in loss of *,**,***/- through Debit card easy EMI.
I have gone through one product (Beatrix holiday membership) on December **th , as I don’t want to trust this Holiday company and to secure money from our end I called to my RM Srinivasa G T before taking the product to know the process because we dont know about this debit card easy EMI process and don’t want to trust outside or merchant about this loan process. So in future even if i didn’t get any response from merchant or don’t like the product whether i can cancel from our end and money will be safe in our hands or not? and for all these queries he mentioned that we can cancel this loan at any time and total money wont be transferred to the merchant when you take this loan, whenever you maintain balance in your account it will be deducted as monthly EMI and then bank will transferred that monthly EMI amount o merchant and we can cancel this loan at any time whenever we need and also nothing mentioned about merchant side cancellation is needed for closing this loan , as he told bank wont transfer total amount to merchant while taking that debit card easy EMI process , he only mentioned we can cancel this Debit card easy emi loan very easily if we don’t like the service or product with out any loss.

As per the RM Srinivas G T guidance we believe its safe and taken that product , and after ** days i reach out to RM to cancel this loan as we dont like the product means no response from merchant but now RM was mentioning it cannot be cancelled simply without merchant cancellation and total amount was already transferred to the merchant and i need to pay total loan amount to cancel or close this loan which is not at all acceptable as he told he will cancel this loan and money will be safe under the bank .

I approached the Branch Manager Sweekrithi regarding this issue on Jan *nd **** and explained to resolve this issue and she told she will resolve this issue but later i didn’t get any response from her , I have contacted Sweekrithi and RM many times but no response from them. So after few days i contacted to hdfc customer care team and raise a complaint about the issue.
After that Sweekrithi called and told she had gone through the call recordings between Srinivas GT and me and come to the conclusion that its their employee mistake for that misguidance and for that they are simply saying sorry and given warning to Srinivas GT for his mistake . Then I ask about my loss because of their mistake then she told I have to bare and close this loan by paying total amount and then she is closing the complaints. After that I have raised many complaints and told the team to escalate this to higher authority to look in to this issue but they are not escalating and cases getting closed by Sweekrithi with out my consent.
Below are the case numbers regarding this.

Case numbers
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I have written an email to Grievance Redressal on feb **th **** , but case getting resolved without my consent by Sweekrithi B H Branch manager
I have escalated this issue to pnohdfcbank@hdfc.bank.in on March **th **** and till now I didn’t get any response from them.

I am kindly requesting the team to look in to this issue and I expect a prompt and fair resolution.