Samsung microwave - Microwave service repering

Mera samsung ka microwave **/**/**** ko kharab ho gaya tha.
Mene samsung ke customer care par complain ki to unhone kaha service centre se ladka aajaega. Ladka aake microwave ko check karke bstata h ki isme ek fuse or ek body part dalega.tab mene kaha kar dijiye to ladka bolta h ki order karna hoga. Mene kaha thik h to ladke ne kaha aap *** jama kar dijiye. Mene de diye. Fir usne ek recipt di or kaha *se * din mai ho jaaega. But esa nhi hua **/**/**** se service center cheating kar raha h vo kabhi bolte h part aa gaya evening tak laga denge kabhi kehete h kal lagaenge aaj **/**/**** ho gaya h abhi tak kuch nhi hua h customer care par call karo to bolte h aaj karwa dete h par kuch nhi hota baar baar complaint kar raha hu koi nhi sun raha h.mere paas service center or customer care ki sab call record h inke agents mai action lena hahata hu