Mfinecare - MFine Refusal to Refundfor Unapproved Lenskart Order

​I am an Accenture employee, and I used my corporate health benefits on the MFine app to purchase eyeglasses via their Lenskart partnership.
​*. The Incident:
On January *, ****, I placed an order for two Lenskart products using my MFine wallet balance.
​Order IDs: ********** and **********
​Total Amount Blocked: ₹ *,***
​Promised Approval Time: * Hours
​*. The Issue (Service Failure):
Despite the clear promise of *-hour approval, my orders have been stuck in "Pending" status for over ** hours (*+ days).
​*. Lack of Support:
​I contacted MFine support on January *, ****, regarding the delay.
​i was promised a callback within ** minutes, which never happened.
​I have since sent multiple emails demanding cancellation and a refund, but the company has completely stopped responding to my queries.
​*. Demand:
Due to this extreme delay and poor service, I no longer want the products. I am requesting an immediate cancellation of both orders and a full refund of ₹ *,*** to my source account.