Shopclues Online Shopping - Merchant Complaint RTO not recieved

Hi Team

I am a merchant with MID ****** and currently selling home audio Speaker on shopclues having brand Obage products. But instead of making some profit i have suffered a huge loss of Rs *****/- . Here below are two cases for which i have also raised ticket , but only an automated response i have got but No concrete action has been taken. I has recently tweeted you and send msg on facebook messenger as well.

Cases * for Order id ********* having ticket *******
Courier Partner which shopclues provides was Gati Surface. I received RTO for order id no ********* which arrived back to my warehouse . But out of * speakers (Product id ********* ) which has Dual tower speakers , i have received only * speaker. The main speaker unit which has LED pannel and other interface ports like bluetooth, USB , FM , MIC was missing. I have shared all pics with your respective support team but no one has taken any action. Its been more than ** days. I have attached here the pics as well. My ticket number for this case is *******

Case * for order id ********* having ticket no *******. Courier company again Gati Surface. (Both cases Gati is the courier Partner.... Smells fishy...)
This RTO was marked to return to origin on **th July having sent to Godhara Gujarat having tracking no ********* has still not returned to my warehouse. In both cases the courier Service is GatiSurface . Its bin **+ days since this material was marked for RTO. A sensitive category material for this long in transit is bad for the material as well. Its fully possible that the goods for the *nd order id also have been lost or stolen .
Atleast someone should tell us about the current status but nobody calls . Even if it arrives and if something is damaged or broken it is of no use to me. I have invested lot of time, effort and money. Don't make me regret chossing shopclues as my online market partner. We believe in you and in your wise wisdom, you as key stakeholder and CBO will take the right dicision to help me in this.

I have taken a total loss of **,*** plus intrest .(i could have sold to some other retail or online shop or to another shopclues customer if the goods were with me. In ** days i can get interst of *.*%

Kindly help me on this and even shopclues should demand compensation from Gati as its their responsibility to make sure material reaches the end customer or get back safely if it is returned back. They are charging for this service only. What Value are they providing ?

Also attached are the Pics of entire packaging for the missing parcel order id *********.
Please solve this or i have to take some legal action against shopclues and Gati. Will post these details on every social media platform you and your company is active on along with GOI consumer grievances department , CII, FIICI, CNBC-Tv**, PM office, Commerce Ministry, all five Judges of Honerable High Court and Supreme Court,, Aaj Tak . People should know what i have suffered so they can be much more vigilant with your company . . This a huge scam , smells and looks like a scam and in total shambles. I don't want to take these measures but if i am not compensated i have no other choice as i also have my little *.* yrs daughter and family to take care of.


Regards
Saurabh