Meesho - Meesho scam

Your ticket ID : ******** There is already a ticket that was raised and no response from the team yet.
I have ordered a *combo (set of *) of steel water bottles and I have received only one set. Meaning instead of receiving *** =* bottles received only * bottles . Tried speaking to the customer support team which is useless and very adamant not to raise any complaint and want the customer to be at loss. So I have raised a return request which is processed and the products was collected and refunded only *** rs against **** rs that I paid for all * bottles . What sort of loot is this . I want this to be addressed at the earliest or will raise it to the consumer forum . I have written legalsupport@meesho.com and still no response . Very disappointed with the service .