different companies - meesho online shopping can t process my mirgin and refund money

I have many orders from this site and having return items also,in another day i always received mirgin money and refund money i received on time since after * september i never get all my profit and refund money..im waiting for them their estimated date of payment but they dint pay me on time because, i called from last saturday till today on their helpline they refer.they told me to wait ** hrs.but no one cant solve my problem.they dint show the other complain number or email id .I asked them whats the broblem on my account but no one does not tell me why they dint pay my profit or my refund money.i told them not to return my mirgin and i one only my refund if it is possible because i lose hope about that