Maruti Suzuki Commercial - Maruti Suzuki Commercial substandard

On **th August ****, we purchased a new vehicle from Valliyur Aadhi Cars Private Limited (Maruti Suzuki Commercial). Upon delivery, I noticed that the odometer reading was ***.* km, which was unexpected for a brand-new vehicle. I immediately contacted the sales representative, but the explanation provided was unclear.

Additionally, I recently observed issues with the paint quality, and I have attached a photo for your review. This has raised concerns regarding the overall quality checks being followed, as I expected a brand-new vehicle in pristine condition.

I kindly request your team to:

Thoroughly review the matter and investigate why the vehicle has recorded such mileage before delivery.

Examine the paint quality issue and ensure proper corrective actions are taken.

Provide a resolution, ideally by ensuring I receive a vehicle that meets Maruti Suzuki’s quality standards.

I trust Maruti Suzuki’s leadership values customer satisfaction, transparency, and brand integrity. I believe your timely action will not only help resolve my concern but also uphold the trust that customers place in Maruti Suzuki.

Thank you for your prompt attention and continued support. I look forward to your response.