Sareesgo com - Manufacturing defects

Dear Sir/Mam,

We came across your advertisement on the internet, and your products were so good that we wanted to purchase a saree. We received your package on *-**-****. It is the first time I'm getting a saree printed only on one side and the other side is as plain as nothing, it is awful to wear a saree that is printed only on one side. How can we wear a saree with manufacturing defects?
We pay the money for the goods just by having a virtual look from a photograph having hope in online stores like sareesgo.com but your goods have not even passed the preliminary checking test and reach the consumer with a blunder defect.
We have been trying to reach your store in means of a phone call for the past two days, there is no response. We need our cash back for this product which we purchased on sareesgo.com I hope that you all work with the principle that "customer is always right". Kindly consider this issue and pay back the cash or replace the saree with the new one of the same variety.