BMW CAR - Manufacturing defect in a newly sold car

Dear Voxya Team,

I am writing on behalf of Dcnet Solutions India Pvt Ltd to engage your services for filing a consumer complaint against BMW India and Deutsche Motoren, Bangalore, regarding persistent manufacturing defects and service deficiencies in a BMW * Series (Reg. No. KA** MJ****). The vehicle was purchased in November **** as a company asset/gift for an executive's family milestone.
Case Summary

The car has experienced recurrent tyre failures (*+ incidents, including sidewall cuts and splits), bent alloy wheels, and safety risks despite low usage and idle parking periods. BMW attributes issues to "external impact" and "wear/tear," but the pattern indicates a manufacturing defect or incompatibility. Service issues include delays, stock unavailability, advance payment demands against Secure Policy, poor communication, and non-responsiveness.
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Detailed Timeline and Correspondence

Nov ****: Purchased from Deutsche Motoren, Bangalore.

Initial Complaint (Pre-Apr ****): * tyres damaged on driving side (front/rear) while vehicle in ideal/idle condition; requested full replacement due to safety risks and lost confidence in supplied Pirelli tyres. BMW diagnosed "external impact," offered goodwill brand change (Pirelli to Bridgestone): * free tyre, * via Secure Policy/insurance, * customer-paid. We agreed.

Oct ****: Same incident—* tyre damage; partial amount claimed via insurance (partial reimbursed, balance paid by us).

Nov ****: Same issue raised again; escalated to Bangalore service center but did not receive proper response. Vehicle sent to BMW Kovia center per their advice; car remains with their service center till date (Jan ****) with no solution, unresponsive calls/emails (over * month delays).

Latest: Email to BMW (Giriraj/Ankur) a month ago seeking resolution; vague Technical Team review promised, no action.

Full email chain, invoice, service reports, photos/videos, insurance claims available for your review.