Relaiance smart store Ahmedabad Shahibaug - Management incompetent

I'll visited the store today,I have been shopping around, when I complete my shopping, I'll go to the billing counter,but there was long que,for billing,it ok but the que was long because of more of your counter are closed,I'll asked some of your staff guys,they will never gave a proper answer, after that when my billing was complete, I take store manager no and tell them that what's going on,show he said he was on leaves today,it was not good the reliance reputation, make sure that take note of that seriously, thanq