Christian Matrimony - Major information not shared before subscribing package

I sent an interest request to a girl on Christian matrimony, and she accepted. Soon after, the Christian matrimony team began calling me, urging me to purchase their prime gold pack for * months in order to obtain her contact number. Reluctantly, I paid Rs **** for the pack on March *st, expecting immediate access to her number. However, upon subscribing, I discovered that I still needed to send a separate request to obtain her contact information. Feeling misled, I contacted the customer care within ** hours to seek clarification and a potential refund. They explained that despite accepting my interest, I still needed the candidate's permission to access their number. I argued that this crucial information was not disclosed prior to my subscription, but they claimed it wasn't their responsibility. Despite my attempts to reason, they refused a refund, insisting it wasn't considered cheating. Disappointed, I emailed their helpdesk on March *th, but have yet to receive a response after *.* months. It's clear to me that the Christian matrimony team deliberately withheld essential information to coax subscribers into purchasing their expensive packages. They continue to conceal this from their free members, knowing it would deter them from subscribing. I believe I am entitled to a refund given the circumstances.