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Home > Complaints > Machinery Parts taken for service and no resolution after 1 month

Haier Washing machine - Machinery Parts taken for service and no resolution after 1 month

Khalid filed complaint against Haier Washing machine on Jun 22, 2021

On **th May i booked a washing machine service through urben Company and a technician came to my( Name: Syed Siddiq) flat and inspected the machine and took the PCB for service. while taking the PCB he promised me it will be repaired within two days.Even after seven days neither he responded to my call nor returned the PCB. After this incident, i was escalated the issue to the help line number on **th May ****.
even the customer care executives are unable to reach/trace the technician and they are escalated to the category manager on **th May ****.
Even after ** Days they were not able to find any solution and as a customer they continued to punish me by dragging time.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Haier Washing machine

2

Total Complaints

1

Total Resolved

50.00%

Consumer Satisfaction

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