Pegion Realtors Pvt Ltd - Low quality product by pegion

Final Complaint Regarding Defective Pigeon Blender and Deficiency in Service – Request for Immediate Resolution and Compensation

Dear Customer Support Team,

I am writing to express my extreme disappointment with the product quality and after-sales service provided by Pigeon (Stove Kraft).

I purchased a Pigeon Blender/Hand Blender through Blinkit with the expectation of receiving a reliable product from a reputed brand. Unfortunately, the product became defective during its very first use, indicating poor manufacturing quality and inadequate quality control.

Since * June ****, I have been continuously trying to get the issue resolved. I registered a service request and followed up multiple times with customer care. Despite my consistent efforts, the issue remains unresolved even after more than a month.

Although I received an email stating that my complaint had been escalated to the branch service manager, no effective action has been taken. I have neither received a repaired product nor a replacement or refund. The repeated assurances without any resolution have caused unnecessary inconvenience, loss of time, and considerable mental stress.

This experience has significantly eroded my trust in the Pigeon brand. A product that fails on its first use is unacceptable, and the prolonged delay in resolving a genuine warranty claim reflects a serious deficiency in customer service.

I therefore request the following:

Immediate replacement of the defective blender with a new unit or a full refund of the purchase amount.
Compensation for the mental harassment, inconvenience, repeated follow-ups, travel expenses, and loss of valuable time caused by this prolonged delay.
A written confirmation of the action to be taken and the expected timeline for resolution.

Please do not purchase any product that is made by Pigeon, as quality and service both are not up to the mark and customers are struggling.

Complaint/Ticket No.: PGN***********

Yours sincerely,

Adison Stevenson