icici bank - lien mark on account

bank made mistake and applied lien mark on my account and now more than * months still lien mark is not removed

Dear Customer,

We refer to your communication addressed to ICICI Bank.
We apologise for the inconvenience caused.
We understand that you have esacalated the complaint to our Senior Management group and our team is working on your complaint. The appended is the reply sent to you. We request you to wait for there response.
________________________________________________________________________________________________________________
From: Senior Management Unregistered Email (senior.management@icicibank.com)
Date: **-**-**** **:**:**
To: Sunil Kumar Kedia (kediaxxxx.xxx@gmail.com)
Subject: RE:'ICICICARE=***-***-***' ICICI Bank Ltd

Dear Mr. Kedia,



We refer to your e-mail addressed to ICICI Bank.



We wish to inform you that your case is still under investigation and we will further update you by October **, ****.

We appreciate your patience and request your cooperation in the said matter.

Sincerely,



Rahul Bodekar

Senior Management Desk