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Hp envy 360 - Laptop not repaired

Husain filed complaint against Hp envy 360 on Sep 5, 2023

I am extremely dissatisfied with the service I received from the HP service center. The delay in repairing my laptop has been nothing short of infuriating. I cannot emphasize enough how frustrated and agitated I am as a result of their incompetence.
To put it bluntly, the service center's handling of my laptop repair has been abysmal. The promised timeline for the repair was not met, and my laptop was delayed by several days without any valid explanation. This delay has inconvenienced me tremendously, as I rely on my laptop for both work and personal use.
The lack of communication and transparency from the service center only added to my frustration. I was left in the dark about the status of my laptop for days on end, and each time I reached out for an update, I was met with vague responses and empty promises.
The service center's inability to adhere to their own repair timeline reflects a complete disregard for their customers' time and needs. It is unacceptable that a company as reputable as HP would allow its service center to operate in such a haphazard and unprofessional manner.
Very poor service with the staff accustomed to no professionalism what so ever.
Staff not well trained in public skills and lack the slightest of courtesy and humility.
Very unprofessional, if I had negative integers to show my agitation, I would have taken away the stars from the ratings and given a sheer thumbs down to this particular service center.
Worst experience so far.
I would strongly advise anyone considering using the HP service center to think twice. The level of frustration and agitation I experienced due to their ineptitude is incomparable. Their lack of professionalism, communication, and timely service is simply unacceptable. HP should be ashamed to be associated with such a poorly managed service center, and I will be actively discouraging others from using their services in the future.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Hp envy 360

2

Total Complaints

0

Total Resolved

0.00%

Consumer Satisfaction

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