JIO ANNUAL recharge - Jio Mobile services

The recharge of the Rs. **** plan done in May **** has not been refunded yet. This has been going on for * months now, since Jio initiated a refund request in August ****. I reached out to Jio on email in September ****, saying I did not receive the refund, and shared the statement. The team called and collected the VPA ID over the phone and responded on October *th in an email saying the request for a refund was initiated. It is October **st, and I still have not received a refund. They are again asking for a VPA ID now after initiating a refund request twice on this before. Were they bluffing the other two times when they mentioned the refund was initiated? The team is very irresponsible, and the customer call team also does not have much knowledge or help on this. Multiple times I have called and emailed but have received no response. They are playing with my time, patience, and money. This is not the first time I am facing this with the team; previously, a year ago, I faced a similar issue with the refund, where they took a year to refund my money.