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About Factory - ITEM NOT DELIVERED OR NOT GET ANY REFUND

UJJAL DATTA filed complaint against About Factory on Oct 11, 2020

I had purchased a *****mAh Power Bank with Free i* Wireless from aboutfactory.com website and in this regard I had made full payment on **.**.**** through razorpay.com. But till date I have neither get the goods nor get any response from their office.
I had checked from razorpay.com which read as under:
"Showing results for pay_Fgy*fvfP*uRUB* Payment was successfully settled to the Merchant Your payment of ₹ *** made towards Radiant International has been successful. We request you to contact Radiant International for any update on the service or to initiate a refund in case the service/goods were not delivered
Payment ID pay_Fgy*fvfP*uRUB*
Date of Payment Sep **, **** ; **:**am
Payment Amount ₹***"

I have sent e-mail communication on **.**.**** and **.**.**** but not get any response.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

About Factory

9

Total Complaints

6

Total Resolved

66.67%

Consumer Satisfaction

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