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Cadbury Dairymilk - Item defective and poor quality

anketa jandyal filed complaint against Cadbury Dairymilk on Jul 22, 2021

I bought cadbury dairymilk minis pack from nearby store. The packaging is absolutely fine and the packaging date on the product is **/** but the product was not in edible form. The chocolate bar texture was grainy instead of a solid bar. Upon eating it also, the chocolate does not have the iconic cadbury dairy milk taste. I have been consuming cadbury's products since childhood but this time i can surely tell that the taste was very different and that too not in a good way.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Cadbury Dairymilk

11

Total Complaints

6

Total Resolved

54.55%

Consumer Satisfaction

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