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Home Credit - Issue with installment

vishal srivastava filed complaint against Home Credit on Jul 13, 2019

Dear Team,
I'm Vishal Srivastava I bought a mobile with EMI (vivo y**). From store by Mr. Umesh who belongs to home credit. My total product price is ***** (***** mobile price + **** insurance). My loan pass with *****. According to my loan amount , installment should be **** rupees but by storekeeper made my installment rupee ****.
There is no interest should be put on my plan because when I have purchased that time they told you will get mobile from *% EMI. But now I'm facing problem as I told my total product price is ***** but by storekeeper they made my installment of **** for * months and I have already paid **** as a down payment. So it cost going to ***** above. When I told to storekeeper so he is also confused.
Please make it correct my installment asap.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Home Credit

29

Total Complaints

13

Total Resolved

44.83%

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