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Irctc Indian Railways - IRCTC Tdr rejected with false reason

Rajesh Malani filed complaint against Irctc Indian Railways on Jan 3, 2024

I have filed a tdr stating that ***** train was running late for more than six hours and i did not travelled in the train. I should receive the full refund as irctc has policy to refund the full amount if train becomes late for more than three hours. But they rejected my tdr stating that i have travelled in the train. But i did not. I booked ticket on another train and travelled I can share another train ticket also which I paid with plenty ****. I have to travel with my all luggage from one station to other. They are giving false reason and cheating us.
pnr for late train: **********
train in which i travelled: *****
Excess fare ticket no PL********
NJP to KYQ
Seat A* **

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Irctc Indian Railways

59

Total Complaints

34

Total Resolved

57.63%

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