1 Shri Thomson Thomas of Saffron Sun Energy NearSt Sebastian Chapel 24 Manjummel P O PIN Ernakulam - Invoice no REF SSE SP QLFeb 2021 issued by Thomson Thomas of Saffron Sun Energy for Installation of
Joy Peter James filed complaint against 1 Shri Thomson Thomas of Saffron Sun Energy NearSt Sebastian Chapel 24 Manjummel P O PIN Ernakulam on Apr 19, 2021
Shri.Thomson Thomas (Mob.No.********** ) of Saffron Sun Energy(website : www.saffronsunenergy.com) approached us on **th Feb., **** and submitted a draft proposal on **th Feb., **** which was later corrected as REF:SSE/SP/QL/***/****-** for Rs.******/- to provide the Installation of On Grid with OFF Grid Solar Roofing System complete with.(*).*KW (Solar panel On Grid with Off Grid roofing system(*** Sq.ft) (a).*KW SOLAR ON GRID Invertor Single Phase (b).*.*KV Off Grid Invertor Single Phase (c).****AH Solar Battery (*).Addl. Sq. Ft for single sided . (*).Addl.Sq.ft for labour , On our Car shed attached with of our residence at Rose Lane,Palarivattom P.O, Ernakulam District , Kerala State –Pin ******.
Shri.Thomson Thomas (Mob. No.********** ) of Saffron Sun Energy has taken Rs.*,**,***./-as advance during the period **th Feb., **** to **th March ****as detailed below:-
**-*-**** Rs. *****(NEFT)
**-*-**** Rs. ****(cash)
*-*-**** Rs. ******(NEFT)
*.*.**** Rs. ******(NEFT)
**.*.**** Rs.******(NEFT)
**.*.**** Rs. *****(NEFT)
**.*.**** Rs. *****(NEFT)
**.*.**** Rs. *****(NEFT)
**.*.**** Rs. *****(NEFT)
Ttotal Rs.******(Rs.Seven lakh fifty five thousand only).
After taking this amounts- NOW –Mr.Thomson Thomas (Mob.No.********** ) is not attending my telephonic calls / emails/ personal visit to his home to complete the work and neither providing any documents like Delivery Challan, Guarentee & Warrenty Cards for the work already done .
The roof work done is also defective as water is leaking during the rain.
The ON SITE Guarentee cum Warrenty on Solar Panels and Invertors are informed us as of ** (Twenty five Years) and the Battery for ** (Ten Years) which was also partly shown in the website of of Saffron Sun Energy(website : www.saffronsunenergy.com) but authoritative documents are not provided till date.
Since Shri.Thomson Thomas (Mob. No.********** ) of Saffron Sun Energy is in no mood to complete the work, we have forced to contact by email about the work present work position and seek their help to solve the matter to :- (*).Shri.Thomson Thomas of Saffron Sun Energy ,NearSt.Sebastian Chapel, **/***A, Manjummel P.O,PIN-******, Ernakulam, Kerala, India.
(*).Luminous Power Technologies Pvt.Ltd, Plot No.***,Sector -**, Gurgaon -******, India.
(*).DB DIXON BATTERY PVT.LTD, *-*-**, Kattedan, IDA, Hyderabad, Telangana -******, India.
(*).Canara Bank, Palarivattom Branch, **/***, *st Floor,Amas Chambers, Janatha Junction, Palarivattom -******.India.
But no positive response are received from above parties, till date of filing the complaint
Complaint Status
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
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