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Nextra Broadband - Internet not working

Jatin Mamoria filed complaint against Nextra Broadband on Mar 18, 2018

Customer ID: *******
I am very much dissatisfied with the services provided by Nextra at my resident in Gurgaon. I bought the connection on **th of Feb ****, and due to slow speed, I have registered a complaint on *th March, **** having complaint number ***********, they have tried to resolve it but couldn't solve it. But after few days I got a message that the complaint is resolved and still the problem was not resolved so, I have registered complaints again and again, and after the *th complaint, they disconnected my connection and now not responding to the calls and e-mails only replying with templatized mails. Can you please help me with getting the refund against the services and mental agony, below are the complaint numbers registered:
***********
***********
***********
***********

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Nextra Broadband

19

Total Complaints

11

Total Resolved

57.89%

Consumer Satisfaction

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- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

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