Airlink communication private limited. - Internet No Connectivity issue and Negligence of Services

Copy of complain sent to Nodal Officer, Mr. Javed Saiyad & Appellate Officer, Mr. Pankaj Kulte. But still awaiting reply.

Mail sent on **/**/**** and awaiting for * days now.


Kind Attn: Concern Dept.
Hello,
This is Raj Dashputre for User Id. Rajm** and plan Activation Dt. **/**/****, opted for renewal of plan from Airlink due to good service and better internet speed and purchased plan from your firm. Later the service of which found to be very poor, degraded and without consent.

I am currently facing complain booked under complain No. "***********" for No connectivity and facing issue currently for about * days, "From Friday **/**/****, internet seize to work and booked complain next day." Also, from referring to previous records of complains, I lodged total no. of * cases for same complain in past * months and resolution of which was very poor and same complain repeatedly found. Even not a single time technician visited my home or society to rectify, check or take receipt sign from customer. Even after many follow up this time all the limits were crossed and your tele-executive told me to wait for one day, two days and false commitments were provided. And upon last call told me to lodge Civil complain if I may?!!! So, his intentions are to brag you to the court?!!! Specify same.

Also, No person is visiting house or my society and sending complain resolved message, so should I consider, the issue is caused by you and your fellow on server? They are closing my net and upon complain and followups, they start services?

Also, I have referred to your website and found that as per TRAI regulation, complain should have resolved in * working days, still after * days, it is un-resolved.

The summary for resolution are following,
*. To resolve my complain today itself, Whatever may be circumstances. (Surat is not facing any natural disaster or flood condition)
*. To make arrangement of technician to my house for complain resolution receipt and for signing purpose.
*. Upon resolution, need reason of repetitive complains in written referring to all previous * complains.
*. Compensation of days lost due to your service negligence.
*. Assurance that you/colleagues are not doing unethical behavior by server break-down on intention. (Highly Probable due to not attending our house.)

I would appreciate your immediate disbursement, else I have to take judicial instruments to get compensation. Which I would highly no recommend.

Expecting your reply very soon.